FAQ

Do I need the dashboard if my integration uses the API?

Most teams use both. The API handles high-volume, event-driven work — an invoice per checkout, a payout per approved withdrawal, webhooks consumed in real time. The dashboard is for the actions that need human judgment or sit outside a coded flow: approving a queued payout, investigating a disputed invoice, rotating a key, or checking the day's settled balance. They read and write the same records, so the two never disagree.

Keep reading across the cluster.

The halfin merchant dashboardRun invoices, payouts, balances, and team access in one place Products questionsFrequently asked questions drawn from the halfin products pages. Each one links to a standalone answer.Are conversions auditable?Yes. Every conversion is recorded against your balance history as an explicit event with provenance, and your held balances are readable through the same…Are the balances I see in the dashboard final?Crediting is reorg-aware and respects per-chain confirmation thresholds, so a balance the dashboard shows as settled is one you can act on — it is not…Can a customer reuse the same deposit address for multiple payments?Yes — that is the point. The address is issued once per customer and network and stays valid indefinitely. Each deposit is credited independently with its…Can a finance or support team use the dashboard without engineering?Yes — that is the point of it. Once engineering wires the integration, finance and operations run invoicing, payout approval, reconciliation, and…Can a payout be sent without operator approval?No. Every single payout is created in pending_approval and waits for an operator with payout permissions to authorize it. Funds are reserved at creation…Can I auto-convert every payment to a stablecoin like USDT or USDC?Yes. Set your target settlement asset to a supported stablecoin and payments are converted toward it on credit, as long as a conversion route exists…Can I bill in fiat but let the customer choose the crypto?Yes. You set the fiat amount and currency (for example 49.00 USD); the customer settles in any supported asset and network — USDT on Tron, USDC on Base…Can I cancel a payout after creating it?Yes, while it is still pending_approval or approved but not yet executed. Once the transaction is signed and broadcast it is on-chain and final, so…Can I convert only part of a held balance?Yes. A manual conversion is bounded to the source amount you name, so converting part of an asset now and the rest later is simply two recorded…Can I fully restyle the page or use my own domain?Customization covers presentation and routing — branding, the offered networks, order context, and the return URL — not a full layout rebuild or a custom…