FAQ

How does a refund tie back to the student's enrolment for reconciliation?

The refund references the completed tuition invoice the student paid, and that invoice carries the student and cohort context your platform attached when you created it. Finance sees a refund pointing at a specific invoice rather than an unexplained outbound transfer, so the trail runs from enrolment to payment to refund. The refund reduces the tuition revenue tied to that enrolment; a later re-enrolment is a fresh invoice, not an edit to the refunded one.

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